1.  Terms of Use

Introduction

Thank you for visiting our e-shop www.el-l.gr.

The website www.el-l.gr is an e-commerce store trading leather clothes and accessories via the Internet (hereinafter referred to as "el-l" and/or “es-shop”, "our website", “we”) operated by the limited liability company named "Aikaterini Tsorpatsoglou Limited Partnership (LP)" (hereinafter referred to as "the Company") seated in Thessaloniki, no. 1  Velouchioti Str. and is legally represented, with VAT n. 998479511 and Tax Office of Thessaloniki, e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it., telephone number for e-shop customer service: 2310 734 991.

The following terms and conditions together with our Privacy Policy and Cookies Policy will apply to the use of the e-shop, and to any other linked pages or content (including any information, comments, reviews) in accordance with the current European and Greek legislation.

In addition, this e-shop is intended for all internet users who visit the website, make use of the online services or order and purchase products through the e-shop by means of distance online order, provided that the Company has sufficient stock.

In case the visitor does not agree with the terms of use, should not use this website and the services that are been offered by the e-shop. However, any action by the user in the e-shop, including, but not limited to, browsing, subscribing, buying products is considered as an unconditional acceptance of these Terms of Use.

General terms and Conditions of Sale

We do not knowingly sell products for purchase by children without the explicit consent and involvement of a parent or guardian.

You warrant that all personal details provided to el-l is true, accurate and up to date.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

Non-EU customers shall be subject to any charges that may arise from exchange rate differences, customs clearances and/or product restrictions for which our Company shall bear no liability.

Placing an order and acceptance of your order

To place an order, you can open an account with us by providing some compulsory personal data in accordance with our Privacy Policy. We may ask you to use password to allow you to access certain areas of the website and to maintain your account security. It is your responsibility to maintain the confidentiality and safety of your password and account information. The Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password.

Kindly note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we dispatch the product that you ordered from us. Prior to dispatch of the product, the Company has the right to decline an order for any reason, at its own discretion. In case that you have already paid for the product, we will refund you in full as soon as reasonably possible.

Description of products

Products features and characteristics are available online and you can find any related information by following the search guide provided in our website and by clicking on the relevant product.

We have taken reasonable measures to ensure that prices quoted on the website are correct and that all products have been fairly described. However, when ordering products through the website, please note that:

·         The dimensions and capacities shown on the website are approximate only.

·         We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

·         All products are subject to availability.

Therefore, the Company, acting in good faith, cannot guarantee that there will be no errors for any reason (especially for unpredictable technical reasons) when entering or updating a product's characteristics or price.

Order of products and consumer protection

Purchasing a product through el-l signifies that you enter a distance selling agreement, which is governed by the European and national legislation of Consumer Protection (Greek Law 2251/1994 in accordance with the Presidential Decree No 131/2006), as well as the Code of Conduct for e-commerce.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

Payment methods

The prices of the products are always calculated in Euros and include VAT (24% for Greece, 19% for Cyprus). Acceptable payment methods at our e-shop are the following:

• Cash on delivery upon the receive of the ordered products to the address you have suggested (only for domestic orders within Greece and Cyprus). Payments on delivery is acceptable for all products except for suitcases.
• By depositing in our account at any Piraeus Bank branch or via Piraeus Bank's Winbank (NO ADDITIONAL CHARGE). You can deposit the order price at a Piraeus Bank branch or through the Winbank service of Piraeus Bank.
  • Account Number: 6608 1051 42421 (Tsorpatsoglou Aikaterini & SIA EE)
    IBAN: GR1701 7160 8000 6608 1051 42421 (Tsorpatsoglou Aikaterini & SIA EE)
• By wire transfer from a bank OTHER THAN Piraeus Bank (ADDITIONAL CHARGE). You can make a bank transfer from your bank account (OTHER THANK Piraeus Bank). In this case, the final price of your order will incur a 5€ extra charge due to the remittance costs.
  • Account Number: 6608 1051 42421 (Tsorpatsoglou Aikaterini & SIA EE)
    IBAN: GR1701 7160 8000 6608 1051 42421 (Tsorpatsoglou Aikaterini & SIA EE)
• By credit card (Visa-Mastercard): You can make purchases using your credit card. Your transactions will be made through the Piraeus Bank system using the redirection method, which means that our e-shop does not store any of your credit card data.
• Paypal: You can also use Paypal for your purchases. Your transactions will be done through the redirection method, which means that our e-shop does not store any of your credit card data.

In the case of a bank deposit, you must enter your first and last name or your order code in your bank's deposit as proof and inform us by phone for your convenience at +30 25210-33200 or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment Security

Our e-Shop, el-l.gr, offers the highest security of transactions, using the Winbank paycenter of Peiraeus Bank to complete each payment. The card details, their confirmation, preapproval of payment and final charge are recorded in Peiraeus Bank secure environment (SSL 128 bit encryption). We do not store the data related to your card, therefore next time you wish to pay by using the same card, you must enter your card data again.

Product Shipping

Our e-Shop, el-l.gr, offers FREE shipping for orders above 40€ (for orders of lower value there is an additional fee of 5€) and up to 10Kg for all products in the Greek territory.

Free shipping of products does not apply to wholesale sales (B2C).

The delivery time as well as delivery charges for Cyprus and third countries vary depending on the timescale of the cooperating courier company.

Where the supply of your product is delayed for reasons beyond our control (for example, force majeure, import delays) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

If an order for specific reasons cannot be completed, el-l.gr will contact the customer to clarify whether the customer wishes to complete it.

You can check the delivery status by the Tracking Number in the order confirmation email, a code that allows you to track the package in real time on the courier website.

Returns

To exercise the right of cancellation, you must inform the Company of your decision to cancel the order by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also use the model cancellation form, which you will find here.

The customer, and not the company, shall bear the cost of returning the package, as well as the shipping cost for the new package, except where the return is due to our fault (e.g. defective product).

The cases that the returns are been allowed are the following:

(a)  incorrectly or damaged product

in case that the product which has been delivered is against your order or damaged you can return it back to us in ten (10) days from the day of the delivery. You must inform the Company of your decision to cancel the contract by telephone 2310 734 991 (9am-2pm Monday until Saturday).

(b) the right of withdrawal (E.U.  countries)

You have the right to cancel under the Consumer Rights Directive 2011/83 as implemented with the Greek Law 2251/1994 all or part of your contract at any time up to 14 calendar days after the day on which you receive the products you ordered.

The product return is acceptable only if the product is unharmed (it has not been worn or corrupted). The customer, and not the Company, shall bear the cost of returning the package.

In every case we recommend you return the product with registered package with confirmed value the real value of the product, to avoid the danger of package loss.

(c)   order cancellation

 If you want to cancel an order please contact with us within 2 hours from the moment of your order by sending us an email in This email address is being protected from spambots. You need JavaScript enabled to view it..  After the cancellation of your order you will receive an email that will confirm the cancellation.

(d) money return

In case of product return your money will be returned within 30 days from the delivery of the product from our company, as long as has not been used (has not been wore and has not been tampered), with their special tags in place and has been accompanied by the retail price receipt.

Account Registration

In order to register, you are required to provide your username, email address password and billing details.

Copyright

All rights, including copyright, and other intellectual property rights over all material and content including (but not limited to) text, images, photos, graphics, trademarks, logos, product catalogues, web pages, software, software code, interfaces, website structure in and to this website are owned by or licensed to the Company, unless otherwise indicated.

Any copy, distribution, transfer, processing, reproduction, store in databases, sale of the content of this website in any way without the explicit authorization of the Company is strictly forbidden.

Restrictions on Use of the services

You may only use this website for lawful and fair purposes. You shall not use this website in any way that violates any European, national or other laws or regulations, or in any way that is abusive, offensive, harasses, or annoys any other user.

Applicable law and jurisdiction

The terms and conditions of use of this website shall be governed by the applicable European and Greek Law, as well as the Greek Code of Practice for Consumer Protection in E-Commerce. Any dispute arising from the use of this website shall be exclusively subject to the jurisdiction of the Courts of Thessaloniki without prejudice to the laws and jurisdiction of the country of residence of the consumer.

Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

According to Directive 2013/11/EU, which was incorporated in the Greek legislation through Joint Ministerial Decision 70330/2015, the mechanism of electronic dispute resolution of consumer disputes is envisaged, by the pan European Alternative Dispute Resolution (ADR) procedure.

 

If you are a natural person acting outside of his/her professional capacity ("consumer") and face issues related to any purchase made from our e-shop, you can initiate the ADR process through the European online dispute resolution platform (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Miscellaneous

The website el-l have the right to modify, to suspend or to terminate for a short or a long period of time whole or a part of its website, to change or to upgrade it without any prior notice.

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

 

Last update November 2021